Frequently Asked Questions 

Help & information for all booking process, confirmation, cancellation, payment, manage booking online and other questions about our resort.



How do I make booking?

You can make room booking online via our website click at reservation button or contact us menu. It will link to our booking request form and all inquiries will be reply and confirm within 12 hour via given email.  

How to make payment secure online? 

In case of payment needed in advance to secure your room booking, you will receive payment notification email from Paypal for the amount in the payment conditions. You can select payment by credit card or Paypal account which secure and encryption to protect sensitive data.   

Can I cancel my booking?
For general bookings; cancellations MUST be done at least 7 days before the schedule check in date with no cancellation charge. Otherwise, the total payment made is deemed forfeited.

For promotions bookings; please refer to individual cancellation term that has been confirmed when you made booking reservation.



Do we provide Airport Transfers?

Yes, one way limousine and Van airport transfers are provided at Baht 1,300+ and Baht 1,500+ respectively. Limousines seat up to 3 people per vehicle and Vans seat up to 6 people per vehicle.

Can we rent a car or scooter?

Yes, you can either rent vehicles and motorbikes locally or at the airport. One of our front desk team would be pleased to help should you require.



Could we have an extra bed in the room?
Yes, extra beds are available in all room types. Extra beds for adults are available at Baht 1,000++ per adult including breakfast and Baht 500++ including breakfast, for children under 12. Children below the age of 4 are free in either an extra bed, cot or sharing with Parents.

What are the check-in and check-out times?
Guests can Check-in at 14:00 and Check out is at 12:00.

Is there a late checkout policy?
Yes, you can check out late, before 4PM, after that, there is an extra night charged. However, late checkout is subject to availability.



Are there any activities available?
Yes, there is an extensive range of tours and trips available in Phuket. Our in-house tour specialist is available to help make your holiday a memorable one.